Mayor’s Action Bureau Expanded and Renamed “Resident Response Center”
Mayor Fulop announced today the expansion and enhancement of the former Mayor’s Action Bureau, which will be renamed the “Resident Response Center.” The Resident Response Center is a central office where Jersey City residents can go to solve all types of issues – from potholes to parking problems. Beginning in early August, the center will be open from 8 am to 8 pm Monday through Friday.
“Making municipal government more responsive is central to the changes we are making at City Hall,” said Mayor Fulop. “The new Resident Response Center will improve customer service, make the departments more accountable, increase response times, and provide a mechanism for the city to track how we are using our resources.”
Response center employees will receive training to handle more calls and solve issues quickly and with greater efficiency. Each ward will be assigned its own staff, and all complaints will be tracked to completion. Management will review each department’s performance and provide the Mayor’s office with weekly metrics reports.
A new Jersey City 311 Call Center will also work in conjunction with the Resident Response Center. A mobile app, SeeClickFix, will also allow residents to report complaints to the Resident Response Center with their mobile phones. SeeClickFix allows residents to track the progress of their complaint online.
“Improving constituent services also involves enhancing the city’s technology and communications capabilities so that residents can report issues using a variety of channels, not just the traditional phone call to City Hall,” said Mayor Fulop. “We have listened to what the residents want and increased responsiveness was one of the top requests and we are delivering that.”
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